Guys, I don't know who is responsible for this interface at SAP side but could you please change its time-out policy? It is very inconvenient to work on cases using this site (or to work on KBAs) when your session times out every couple of minutes and you have to reconnect. Moreover, why timing out sessions that open articles and notes? When you work on a case it is quite common that you locate relevant information using the KBA search and keep the articles open - sometimes for a couple of days. It is very inconvenient and counter-productive to have all this information made inaccessible after the session times out. I'd suggest the general time-out to be increased to 24 hours and the sessions displaying KBA articles not to be timed out at all. Is it doable?
Thanks.
Andrew
